Answers to most possible questions can be found below. But, if you still have questions, we can be reached through our contact us page or by emailing us directly at [email protected].
What shirt brand do you print on?
All shirts are printed on Gildan Brand Unisex or Ladies Fit T-shirts unless otherwise stated. What size should I order?
Our sizes range from XSmall – 2XLarge. Ladies fit t-shirts tend to run a bit small. Please see our sizing chart for more details and suggestions for fit.
What type of printing process is used on your apparel?
All of our shirts are printed by hand and custom made at the time of ordering. We use a heat transfer process.
Will the designs fade?
Fading does not generally occur with our process when following care instructions which are found it the tag or each garment.
Are there any specific care instructions?
Yes, please follow these tips to take care of the t-shirts:
Washing: Wash inside out with cold water with similar colors using a gentle cycle.
Ironing: If ironing is necessary, iron inside-out on the lowest setting. NEVER IRON the printed area directly.
Drying: Tumble dry low or hang-dry.
Avoid using bleach and do not dry clean.
ORDERING
What forms of payment do you accept?
We accept all major credit cards such as Visa, MasterCard and American Express through our secure payment processing system. We transmit your credit card securely for your protection and we do not store your credit card information.
SHIPPING
How long will it take for my order to arrive?
Standard shipping for orders in the United States takes 7-10 business days. Most orders are received within 10 days of ordering. During holidays or times of high demand, orders will take 10 – 15 business days to ship.
What shipping method do you use?
Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail.
Do you offer package tracking?
Yes! We will provide you with the tracking number once your package is shipped. A shipping confirmation email will be sent, once your order has left our facility.
How much does shipping cost?
It depends on the size of your order and will be calculated during your ordering process.
Do you ship internationally?
Not at this time but please check back for updates on international shipping.
RETURNS & EXCHANGES
What is your return policy?
Since we print every product when it is ordered we CANNOT PROCESS SIZE EXCHANGES. Please be sure to check our size chart before ordering or send us an email for questions. If you received a defective item, we’ll happily replace it. Faulty items will be exchanged for the same type of product in the same size. Please contact us a [email protected] for further information. All of our items are made by hand at the time of purchase. We do not have a warehouse or inventory. We do not issue refunds on orders that have completed payment and shipped.
Can I cancel/modify my order?
Please note we print every product when it is ordered. You can modify/cancel your order 24 hours after placing your order, after that we immediately begin processing your order. Please make sure to confirm all order details prior to submitting the order. Please contact us at [email protected] for any questions regarding your order.
STILL HAVE QUESTIONS?
For additional information about GRAND Design + Print please use the contact form or email [email protected].